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Cancellation and refund policy

At ewacorp we strive to provide high-quality services in the design, development and publishing of web, mobile and e-commerce applications. We understand that a client may want to cancel a subscription or request a refund. This policy explains how.

Cancellations

You may cancel your subscription at any time by writing to our support team: our plans have no minimum-term contract. The exception is services under a written contract with an installment plan, signed by both parties; in that case the contract applies.

Cancellation takes effect immediately and you will not be charged for the next billing cycle, except in the case above.

Early cancellation must be notified in writing before the 20th of each month, by email to desarrollos@ewacorp.com, explaining the reasons.

Once the services have been deployed, periods and services not used by the client are not refunded.

Refunds

A refund is only considered in these cases:

  • if you requested cancellation in writing to desarrollos@ewacorp.com before the 20th of the month, and you request the refund within 7 days of the purchase;
  • if a technical error on ewacorp’s side prevents you from using the service for more than 48 hours or permanently, provided you reported the error within 24 hours of detecting it.

To request a refund, write to our support team with the details of your request.

Refunds are processed within 10 business days and credited to the original payment method.

Franchises and third parties

Some of our services are sold through franchises or authorized third parties, which must comply with our policies and quality standards. If you have a concern about a purchase made through a third party, contact us directly and we will resolve it.

Some services our clients use, such as payment gateways, third-party plugins and other integrations, are outside our control and technical support: they are the responsibility of their providers, and we recommend reviewing their policies and terms. Although we are not responsible for problems they cause, our support team will help you resolve them as far as possible.

Privacy and terms

Our clients’ personal data is used only to manage and improve their services and to meet legal obligations, according to our privacy notice.

By using our services, you accept our terms and conditions, published on this site.

Contact

If you have questions about this policy, contact us:

  • Phone in Costa Rica: +506 8935 0909
  • Phone in the United States: +1 786 708 9513

Email:

desarrollos@ewacorp.com